Questions and Answers

Monday through Friday, eight in the morning to five in the afternoon. Saturday, eight to noon. Closed Sunday.

Saturday morning is the busiest window for drop off and pickup because it is the only weekend time available, so if your visit needs an estimator's attention rather than just a vehicle handoff, a weekday appointment gets you more of it.

Yes. Intake is a documented process that includes photographing the vehicle from every side, recording the odometer or hour meter, logging pre existing damage, and taking your description of the incident or symptom. That takes an estimator's time, and unscheduled arrivals wait.

Call ahead. It also lets us confirm before you make the trip that the job is something this building does.

Yes, assessments are paid. The fee buys lift time, teardown where teardown is required to see the real condition, moisture testing where relevant, photographic documentation, and a technician's attention for as long as the vehicle needs it. What you receive is a line item written scope with part numbers and labor operations.

The argument for paying is practical rather than philosophical. An unpaid glance produces a number nobody has verified, and that number gets revised once somebody actually opens the wall. Each revision costs you calendar time, and on an insurance job it costs another approval cycle with an adjuster. Paying for discovery up front is how the number you authorize ends up close to the number you pay. The fee is credited against the repair when you authorize the work.

Every dollar figure on this site lives on the pricing page: assessment fees, diagnostic rates, labor rates by department, supply charges, deposit thresholds, and storage terms. They are maintained in one place so they do not drift out of date across a dozen marketing pages.

On jobs above a published threshold, yes. A deposit is collected at authorization and a further portion when ordered parts arrive. The thresholds and percentages are on the pricing page.

The reason is parts. Recreational vehicle components are frequently non returnable special orders, and a shop that fronts them on jobs that later get abandoned stops being able to front them at all.

Cash, check, and major cards. Card payments above a published threshold carry a surcharge, which is disclosed on the pricing page and on your authorization before you pay.

Commercial and municipal fleets can be set up on purchase orders and approved net terms through our vendor onboarding process. Our federal identification number is 45-3952171.

Yes, extensively. We bill sixteen major carriers direct, including Progressive, GEICO, State Farm, AAA SoCal, Mercury, Allstate, Liberty Mutual, and Tesla among others. Direct billing means the scope, supplements, photo documentation, and final invoice move between our office and the carrier without you acting as a courier.

We also work claims with carriers we do not bill direct. It works fine, it just puts you in the paperwork loop.

No. In California you choose the repair facility. A carrier may recommend a shop from their network, and there can be administrative conveniences to using one, but a recommendation is not a requirement. This comes up often enough that it has its own page.

A contained repair with no hidden damage typically runs two to four weeks. A heavy structural rebuild or a full water intrusion job with subfloor replacement runs six to twelve weeks. A single panel can be under two weeks.

We can only tell you accurately after teardown, because teardown is where unknowns become known. Parts lead time is the largest variable and it sits outside our control.

The vehicle stays with us and we tell you the expected date, then update you when it moves. For a documented parts wait there is no storage charge during the wait. If the part is discontinued, we tell you whether fabrication is a realistic alternative and what that changes about cost and timeline.

Not during an active repair or a documented parts wait. Storage charges apply when a completed vehicle is not collected, or when a customer declines to authorize work and the vehicle continues to occupy space. Thresholds and daily terms are on the pricing page and are disclosed on your authorization.

No. The production floor is an active work area with lifts, welding, sanding, and booth operations running, and vehicles in repair are frequently partially disassembled with systems disconnected. Nobody occupies a unit on the property.

No, under any circumstances. Every repair is performed in shop at the Yorba Linda facility, where the frame rack, the lifts, the welding cell, and the downdraft booth are. Structural pulling requires a floor anchor, refinishing requires filtered air, and neither travels. If your vehicle is not drivable, it needs transport, and we can point you toward operators who move oversized units.

We do not do engine, transmission, driveline, or chassis mechanical work on commercial trucks or motorhomes. Those are a separate trade with separate tooling and diagnostic equipment. We do not sell, broker, or take vehicles on consignment. We do not perform roadside recovery or towing.

When a job falls outside what this building does well, we tell you at the phone stage rather than taking the vehicle and figuring it out later.

Campers and trailers, camper vans and conversions, commercial trucks, municipal and government fleet units, specialty and electric platforms, and mobile business vehicles. The common requirement is size and complexity rather than category. The vehicles section lists each platform group and what is distinct about repairing it.

Almost certainly. Bays and doors are sized for full height coaches, fifth wheels, and high cube commercial bodies. If you have an unusual height or an aftermarket roof structure, send dimensions before you drive over and we will confirm rather than have you make the trip twice.

We can tell you whether the job is something we do and give you a rough magnitude. We cannot give you a reliable number, and we will not pretend otherwise. Photographs do not show what is behind a panel, and on recreational vehicles what is behind the panel is usually the story.

Yes, on every job. The file includes intake photographs, teardown and stage transition photographs, a line item scope, part numbers for everything installed, and the labor operations performed. Ask and you get it. Keep it if you ever plan to sell the vehicle.